Pets Remembered - Pet Memorial Products

Pets Remembered

Unit 8 John Lory Farmers,
Charlwood Place, Norwood Hill Road,
Charlwood, Surrey, RH6 0EB

0333 344 3491

Contact Pets Remembered today if you have any questions and we will endeavour to help the best we possibly can. We understand that losing a pet can be an extremely difficult time, and we are here to help in any way we can.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Please click here to view our current delivery costs

Yes we do, over the years we have sent items all over the globe! All international shipping is quoted as you check out, if you have any questions please get in touch and we’ll be happy to help.

Please note that delays may occur in customs, unfortunately these delays are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Items that arrive damaged can be returned for a refund. Unfortunately we cannot issue refunds or correct customer errors on personalised items once the personalisation process has begun. If you have any concerns or queries about your order please contact us.

Stock Items

You have the legal right to cancel or change your order within 7 days of receipt of goods. Goods should be returned in their original packaging. Refunds will be issued on receipt of the returned goods.

Made To Order Items

It is not possible to cancel or change Made to Order Items if the production process has already started. However, if the pet memorial has not gone into production we shall wherever possible endeavour to meet your request for changes/cancellations.

Contact us via email